HP Envy 5020 Printer Offline on Windows

How to Fix HP Envy 5020 Printer Offline error?

hp envy 5020 printer offline: While printing documents if the printer shows an offline error then it means that the printer is not communicating with the device. There could be several reasons why the hp envy 5020 not connecting to computer. To solve this, you have to follow some steps.

Reasons why is my hp envy 5020 printer offline?

There could be several reasons which bring the printer offline, some of them are mentioned below:-

Also read:- HP ENVY Photo 7155 Printer Offline

Reason 1: Connectivity

Make sure that the printer is connected to the power source and all the wires were plugged in properly. Check all the USB ports, and insert the USB cable in other ports just to check if they are working properly or not.

Reason 2: Outdated printer driver.

Outdated printer drivers can also cause hp envy 5020 printer offline error. To fix this you have to update the latest printer drivers. Sometimes you have installed the wrong printer drivers that can also bring the printer to offline mode so you have to check that you have installed the correct printer drivers.

Reason 3: Printer not set as default.

You have sometimes connected more than one printer to the device and have not selected any printer as default so, due to this the device automatically assigns the last printer you have used as default. For this, you have to check if your printer is set as default or not

Reason 4: Paper jam

While printing the papers got stuck into the printer and due to that, the printing commands stopped and the printer goes into offline mode. So, to fix this you have to clear the printer, and after that cancel all printing commands.

Reason 5: Wrong printer settings

While installing the printer you have selected the wrong options and due to that, your printer is not shown in the printer’s list. In this case, you have to uninstall the printer and then reinstall it.

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How to solve the hp envy 5020 offline issue on windows?

Method 1: Set the printer as default

When you give printing commands your system undoubtedly assigns printing tasks to any default printer if you have not set any printer as default. Due to this “hp envy 5020 printer offline” if you want to fix this error you have to set the hp envy 5020 printer as default.

How to set a printer as default?

Step 1: Go to the windows icon.

Step 2: Search for “Control panel”

Step 3: Under “Control panel” tap “Devices and printers”.

Step 4: Under the printers section, right-click on the “Hp printer”.

Step 5: From the options, click on “Set printer as default”.

Step 6: Press “OK” when the confirmation message is prompted.

If there is a tick mark on the Hp printer then it is set as default.

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Method 2: Cancel all printing commands.

Another reason why hp envy 5020 offline is due to printing jobs getting stuck in the printing queue. The failed printing commands will not allow the proper functioning of the printer. To bring the printer back online you have to clear all printing commands.

How to clear printing commands?

Step 1: Go to the windows icon.

Step 2: Search for “Control panel”

Step 3: Under “Control panel” tap “Devices and printers”.

Step 4: Under the printers section, right-click on the “Hp printer”.

Step 5: From the options, click on the “See what’s printing” option.

Step 6: Now open the “printers” tab

Step 7: Click on the “Open As Administrator”.

Step 8: Now open the “printers” tab again.

Step 9: Click on “Cancel all documents”.

Step 10: Press “Yes” to continue.

After following these steps check if the printer comes back online.

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Method 3: Examine printer status

If the error is still not solved by following the methods mentioned above then you have to check the printer status. See if there is any tick mark on the “use printer offline” options. If the option is selected then you have to deselect it.

How to deselect using printer offline status?

Step 1: Go to the windows icon.

Step 2: Search for “Control panel”

Step 3: Under the “Control panel” select “Devices and Printers”.

Step 4: Under the printers section, right-click on the “Hp printer”.

Step 5: From the options, click on the “See what’s printing” option.

Step 6: Now open the “printers” tab.

Step 7: Check if there is any checkmark on the “Use printer offline” and Pause printing option.

Step 8: To bring the hp printer online you have to deselect both the options.
So, deselect them and restart the device and see if the “hp envy 5020 problems” has been solved or not.

Method 4: Clear or restart the printer spooler

If the printer spooler service has stopped then it causes a “hp envy 5020 printer offline” error. The printer spooler administers all printing jobs that were sent to the printer. So, try to clear or restart the printer spooler service.

How to clear or restart the printer spooler?

Step 1: Press the “Windows icon” and “R” keys together.

Step 2: It will open the “Run dialog”, and types “services.msc”.

Step 3: Press “Enter” to proceed.

Step 4: Find “printer spooler” from the list.

Step 5: Right-click on the “printer spooler”.

Step 6: Choose “Stop” from the options.

Step 7: Enter Windows key + E to open computer file explorer.

Step 8: Open “C:\Windows\System 32\Spool\Printers” path.

Step 9: Press “OK” to proceed.

Step 10: Select all the files in the folder, and press “delete”

Step 11: Open the printer spooler again.

Step 12: Right-click on the printer spooler.

Step 13: From the list select “start” to start the service.

Step 14: Restart the computer.

Method 5: Run Hp printer and Scan doctor.

If hp envy 5020 not connecting to the computer then run the expert tool to resolve the issue. This tool has been formed to deal with these errors. Run this application and bring the printer back online.

How to run HP print and scan doctor?

Step 1: Firstly, you have to download and install the “HP print and scan doctor” tool.
Step 2: Run the “exe” file.
Step 3: Launch the tool.
Step 4: Click on the “Start” icon.
Step 5: Select the printer model from the list.
Step 6: Use the “Fix printing link” to begin the process.

Solution 6: Update printer driver

If the printer drivers are outdated then it shows hp envy 5020 problems” to solve this you have to update the printer drivers.

How to update the printer driver?

Step 1: Go to the windows icon.
Step 2: Search for “Control panel”
Step 3: Under “Control panel” tap “Device Manager”.
Step 4: Tap on the device manager icon, and search for “Printers”
Step 5: From the drop-down, right-click on the “Hp printer”
Step 6: From the options click on the “Update driver” option.
Step 7: From the options click on the “Search automatically for updated driver software.”
Step 8: Press on “Update driver”.

Windows Related Help:

How to Fix HP Envy HP Envy 5020 Printer Offline on Windows 10, 8, 7
How to Fix Issue HP Envy 5020 Printer Status Error on Windows Computers
How to Get HP Envy 5020 Printer Offline to Online on Windows 10

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Conclusion
There could be various reasons which bring “hp envy 5020 printer offline” you just have to examine the problem and take action according to that. Under this guide, we have mentioned all the steps that can help you to bring your printer back online.