How to fix and Bring Back HP Officejet Pro 7740 Printer offline to Online?
Hp Officejet pro 7740 printer offline: One of the most common issue that occurs while giving printing commands is “hp Officejet pro 7740 offline”. This issue can arise due to poor connection between the printer and the device. To bring the printer back online you have to troubleshoot the reasons behind the error.
Why is Hp Officejet pro 7740 offline?
The printer shows offline error just because it is facing communication error with the device. Due to which printer is unable to accept printing jobs. Sometimes you have paused or selected on “Use printer offline” option that can cause printer to be on offline mode.
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Reasons due to which hp Officejet pro 7740 keeps going offline?
There could be several reasons that can cause HP printer offline error. To solve the issues, we should know the reasons.
Paper jammed: While printing the documents paper got stuck into the printer and due to that the printer is unable to take the commands and that cause the printer to go on offline mode. You have to clear the paper jam issue before moving further.
Outdated windows or drivers: The windows software you are using could be outdated and due to that your printer is not able to connect with the windows. To resolve this, you have to install or update the current windows.
HP printer drivers could also be corrupted or outdated due to which the printer is unable to take printing commands.
Poor internet connection: If you have a poor internet connection then it can cause the “Hp printer offline” issue. Check your internet connection first and fix that error.
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Long distance connection: If the Wi-fi and the router were too far then they have a fragile connection and due to which the printer and device disconnected. If you bring the router and wi-fi close then the issue can be solved.
Printer and device connected to different wi-fi: if the printer and the computer or any device connected to different wi-fi then it can cause issue in the printing process. If you have more than one wi-fi then make sure that both the printer and the computer are connected to same wi-fi.
Set printer as default: If more than one printer is connected to the device then the printing commands we give sometimes goes to another printer and that cause the printer offline error. TO fix this error you have to set Hp printer as default.
Basic steps that bring Hp printer online
Check Connectivity
Sometimes the printer and the device were not connected properly and due to this the printer shows an offline error. To bring the printer back online you have to make sure that the cables were not defected.
- Make sure that the connection entrenched perfectly between the printer and the device.
- USB cables were connected properly from the both ends and the ports were not damaged.
- If the printer is wireless then the internet connection and the router are working accordingly.
By ensuring these steps check whether the printer is back online or not.
Check Paper jam and ink
To bring printer back online you have to check if there is any paper jammed in the printing queue or is there any problem with the ink cartage.
- Restart the Hp printer and ensure that the wires were properly plugged.
- Check for the connectivity error.
- Check the printer has appropriate papers and were aligned properly.
- Now take a look inside the printer just to make sure that there is no paper jamming issue. If the paper is jammed then clear it first.
- Moving on, now check the ink cartage level or check if there is any message flashed on the printer regarding the low ink.
- Make sure that the printer and the device were connected to the same wi-fi.
These are the basic steps you should check before moving further. If the issue is still not solved then proceed to next solution.
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Basic troubleshooting steps
- To fix it you have to restart your printer, by switching it off and turning it on again. Keep the printer off for a few minutes to reboot bugs and issues properly.
- Remember that Network connectivity plays a major and important role in such cases. So, be sure that your device is properly connected to your printer.
- You will see the light in the backside of printers that shows the connection status and it should be Always green for proper connectivity with your computing devices.
And also be sure the account you are using for your computer device to access you must have the priority of”Manage printer” rights. - Now check out the latest version of driver devices and download all the latest drivers for your device by visiting the official website.
- All the parts from the above-mentioned measures can help anybody to troubleshoot the issues which are preventing an error to your printer to connect to your device properly.
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How to get hp Officejet pro 7740 online on Windows?
These are the steps that you should follow if you are using the HP printer on windows.
Disable Use printer offline
You can manually set the printer to online mode if it is showing offline error. Follow the given steps to set printer on online mode.
Press windows icon from the keypad.
Type “control panel” on the search bar.
Click on the “Devices and printers” option from the “Control panel”
From the printers list, right click on the Hp printer.
Now select “See what’s printing” option.
Select the “printer” from the top.
Now click on the “Use printer Online” option from the menu.
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Changing Printer Port Configuration Settings
In case of windows Changing printer Port Configuration Settings can help you to resolve the printer offline issue.
- Press windows icon from the keypad.
- Go to the settings.
- Click on the “Devices” icon.
- From the given options click on the “Printers and scanners” option.
- Search for the printers names and select “Manage”
- Open the “Printer properties”.
- Go to the “Ports” tab
- Go for “Add port”
- Press on the “Standard TCP”/ “IP Port”
- Click on the “new port”
- Compute the “IP address” of the device.
- Now click on the “Next” option.
- Go for either the “Standard TCP Port” or the “IP Port”.
- Press “OK” to confirm.
- Try to print any document.
Restart printer spooler
At times the printer spooler has been stopped and that cause the printer to be offline. To resolve this error, you have to restart the printer spooler.
- Go to the “Windows search bar”
- Type “Run” and enter
- Type “Services.msc” in run.
- From the given options, search for “Printer spooler”.
- Right-click on the “Printer spooler” option and select “Stop”.
- Enter “C:\Windows\System32\Spool\Printer” in “Windows File Explorer’s” address bar.
- Now remove the files from the printer folder.
- Go to the “print spooler” again and
- Right-click on the “Printer spooler” option and select “Start”.
- Restart the device if required.
By following this you will be able to restart the printer spooler service.
Update Hp printer driver.
To update current printer drivers on windows 10 you have to follow the steps mentioned below
Go to windows search bar
Type “Device manager” and press enter.
Find printers and expand the option.
Right-click on the printer you want to update and
Select the “Update driver” option.
Click on “Search automatically for updated driver software”.
This will update the printer drivers automatically.
Restart the device.
Windows Related Help:
How to Fix HP Officejet Pro 7740 Printer Offline on Windows 10, 8, 7
How to Fix Issue HP Officejet Pro 7740 Printer Status Error on Windows Computers
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How to get hp Officejet pro 7740 online on Mac?
If the printer is connected to the Mac and it shows an offline error then you can try these troubleshooting steps to bring HP printer online.
Reset and reinstall Hp printer
By resetting the printing device, the issue of “hp Officejet pro 7740 offline” can be solved easily. Follow the instructions to reset the device and reinstall the printer
- Click on the “Apple icon”
- Press on the “System Preferences” option.
- From the “Hardware section”, click on “Print and scan” icon.
- Right click on the empty space.
- Click on the “Reset Printing System” option.
- Now connect the printer to network.
- Again, click on the “Apple icon”
- Select “Software updates” from the list to install latest updates.
- Now select “System preferences”.
- Click on “Print and scan” icon.
- Click on the “+” to select the printer.
- Select the Hp printer from the list and press “Add”.
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Use “Hp smart diagnose and Fix” on Mac
This is a feature that can clear away connection problems. People have Mac computers with macOS 10.13 or above can only use this tool. By running this tool you can easily rid of the hp printer offline issue.
- Download “HP Smart App” on the Mac or you can also download this app from Mac App Store.
- Select the “Printers” option.
- Choose “Diagnose & Fix” option.
- Click on the “Start” icon.
- This will take few minutes to accomplish. You were not required to make any interruptions.
- The results can be checked when screen of diagnosis is displayed.
- You can also press “Done” or select “Test print”.
Printer set as default
If the printer is not set as default, then it difficult for you to print. So, ensure that the printer must be set as default, if not then follow these steps to set as default.
- On the Mac, tap on the “Apple icon”
- Click on the “System preferences”.
- Go to the “printers and scanners” option.
- Go to the “set as default” option
- Select the printer from the list, that you want to set as default.
Delete old printing commands
On the Mac, tap on the “Apple icon”
Click on the “System preferences”.
Go to the printers and scanners option.
Select the printer from the left pane.
Select “open print Queue” from the right pane.
Now choose and delete print jobs listed there.
Now try to give new printing commands.
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Conclusion
We have provided all the information regarding the “hp Officejet pro 7740 printer offline” error. I hope this information will help you to understand the reasons “why is hp officejet pro 7740 offline” and you will understand how to bring hp 7740 printer back online.
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