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Fix HP Envy 7800 Offline Error
By Roger Mick 0 Comments
HP Envy 7800 Offline Error
HP Envy 7800 Offline: HP offers a wide range of printers to users. HP Envy 7800 is one of those excellent printers. But as a technical device, the printer can give the users the offline issue time and again.
Whenever the printer is left idle for a longer duration of time then the printer can enter the offline stage and display the HP Envy 7800 offline error message to the users. The users having a non-technical background find it quite difficult to bring their offline printer back online again.
The users need not worry about bringing back their offline printers online. We have mentioned various troubleshooting steps for the users to resolve the HP 7800 printer offline error displayed on the device while printing something.
Why is my HP Envy 7800 Printer Offline?
Before finding the troubleshooting steps for the HP Envy 7800 printer offline error, the users need to find the root cause of the problem. It is a very crucial step to find the basic reason for the offline error in order to take supportive measures against it and resolve the error. The answer to the question “Why is my HP Envy 7800 Printer Offline?” lies in this paragraph.
The possible reasons or causes for the printer offline error are mentioned below:
Reason 1: Connectivity
The users shall ensure stable and proper connectivity between the device and the printer. If the hp envy photo 7800 printer is not connected to the device stably then the printer would not be able to receive the command and work properly. The printer can be connected to the printer through a wired or wireless printer.
Reason 2: Printer Settings
The default or the incorrect printer settings can be one of the causes of the printer offline error. The users can set the HP printer as the default printer in the printer settings to resolve the error.
Reason 3: Driver
The outdated and corrupted printer driver can cause the printer to go offline and display the HP Envy 7800 printer offline error. The users need to update their printer drivers from time to time to operate the printing process smoothly.
Reason 4: Hardware and Software
The hardware or software issues can cause a communication gap between the devices and the HP printer. This results in a pending printing queue due to which the printer is not able to receive the commands properly and therefore, the HP envy 7800 goes offline.
Reason 5: Network
The printer and the device can be connected through wires or have a wireless connection. The device and printer should be connected through an established network.
The range of the network shall cover both the printer and the device in order to function properly.
How to bring HP Envy 7800 Offline to Online
The process to bring your offline printer back online can be quite simple if the users follow the step-by-step process. These simple steps can also be performed by users from a non-tech background to bring the printers online.
We have mentioned some simple solutions that can be implemented by the users to resolve the HP Envy 7800 offline issue:
Method 1: Manually Set the Printer Online
The users can manually set their HP printer online by the below-mentioned steps:
In the bottom left corner of the device screen go to the Start Menu.
Open the Control Panel window and select the Devices and Printer option.
Right-click your HP envy 7800 printer and choose the “See what’s printing” option.
Choose the Printer option from the opening window in the menu bar at the top.
Finally, from the appearing drop-down menu choose the “Use Printer Online” option.
Therefore, you are ready to restart your printing. Print something to confirm whether the HP Envy 7800 offline issue is resolved or not.
The HP Print and Scan Doctor is a troubleshooter for the HP printer to detect the error and solve the error. They can use the troubleshooter in the following manner:
Browse the official site of HP and download the HP Print and Scan Doctor.
From your browser’s downloads bar, open the HPPS.exe file.
Once the HP print and scan doctor opens, press the start option and choose your HP printer.
In case your HP Envy 7800 does not appear in the list, turn it off and press the retry button.
In case of any connection issue, follow the on-screen instructions and try fixing the error.
If the app displays to update the HP Printer Driver option then press Yes.
Similarly in this case, if you see the option of setting the printer as the default printer then select the yes button to proceed.
In this manner, the root cause behind the error is displayed on the screen and the users can fix the error to bring back their printer to online status.
Method 6: Pending Printing Queue
The printer will show the HP Envy Photo 7800 offline error if there is already a pending printing queue. The users need to remove all the pending printing jobs to clear the traffic so that the printer can receive the fresh printing commands.
To remove the pending printing jobs, the users can implement the following steps:
On the bottom left corner of your screen, go to the start menu.
Navigate to the Control Panel and click the Devices and Printers option.
Right-click your printer and choose the “See what’s printing” option.
Now, right-click the jobs and Cancel any pending printing jobs present there.
Also, choose the “Use Printer Online” option along with removing the printing jobs.
If after removing the jobs, the stubborn printing jobs still persists, then the users can try turning off the printer and the device.
Now start your device and printer again and try printing something to ensure that the HP Envy 7800 offline error is resolved.
Method 7: HP Printer Driver
The users need to remove the outdated and corrupted printer drivers and reinstall the updated version of the HP printer driver for the smooth functioning of the printer. We have listed both the steps for removing the printer driver and reinstalling it on your device.
Remove Outdated Printer Driver
The users must ensure that the windows are used by them as the admin and if not then they can sign as an admin.
The following steps will help you remove the old printer driver:
Open the start menu and enter CMD to search.
When the command prompt window opens up, then enter the “printui /s /t2” text in the exact same manner including the spaces to open up the Print Server Properties Window.
Now, for the printer in the question remove the Driver and Package.
Add your HP Envy 7800 printer again by selecting the “Add a printer” option in the Devices and printers.
The printer will be reflected online and you can resume printing.
Reinstalling HP Printer Driver
The users can implement the following steps to reinstall the printer driver:
Go to the “Settings” and navigate to the printer’s option and choose your printer.
Right-Click on the HP Envy 7800 printer and select properties.
Inspect for the driver button under the General or Details category.
If the above steps are not capable of resolving the offline error and the HP 7800 printer offline error still persists then the users can try fixing the error by these troubleshooting steps mentioned below:
The users must ensure that the printer tray has enough sheets to proceed to print. The sheets shall be of a suitable size that fits in the tray properly.
The shall be no paper jam or no paper shall be stuck in the printing tray that causes the printer to go offline.
In case of a paper jam if possible the users can remove the paper from the printing tray.
The printer ink or toner shall be replaced with a new one if they seem empty or are about to finish.
In case of any pending printing jobs, the users can go to the devices and printer and access the see what’s printing option to cancel all the pending jobs.
Now, we hope that the HP Envy 7800 Offline issue is resolved and you can resume printing anything.
In the article “Fix HP Envy 7800 Offline Error” we have listed the various causes that can let your printer go offline. We have also mentioned the numerous solutions and the troubleshooting steps to bring back your offline printer online.
We hope this article would have helped you to bring the HP Envy 7800 offline printer back and online and your offline error has been resolved.