Fix HP Envy 7800 Offline Error

HP Envy 7800 Offline Error

HP Envy 7800 Offline: HP offers a wide range of printers to users. HP Envy 7800 is one of those excellent printers. But as a technical device, the printer can give the users the offline issue time and again.

Whenever the printer is left idle for a longer duration of time then the printer can enter the offline stage and display the HP Envy 7800 offline error message to the users. The users having a non-technical background find it quite difficult to bring their offline printer back online again.

The users need not worry about bringing back their offline printers online. We have mentioned various troubleshooting steps for the users to resolve the HP 7800 printer offline error displayed on the device while printing something.

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Why is my HP Envy 7800 Printer Offline?

Before finding the troubleshooting steps for the HP Envy 7800 printer offline error, the users need to find the root cause of the problem. It is a very crucial step to find the basic reason for the offline error in order to take supportive measures against it and resolve the error. The answer to the question “Why is my HP Envy 7800 Printer Offline?” lies in this paragraph.

The possible reasons or causes for the printer offline error are mentioned below:

Reason 1: Connectivity

The users shall ensure stable and proper connectivity between the device and the printer. If the hp envy photo 7800 printer is not connected to the device stably then the printer would not be able to receive the command and work properly. The printer can be connected to the printer through a wired or wireless printer.

Reason 2: Printer Settings

The default or the incorrect printer settings can be one of the causes of the printer offline error. The users can set the HP printer as the default printer in the printer settings to resolve the error.

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Reason 3: Driver

The outdated and corrupted printer driver can cause the printer to go offline and display the HP Envy 7800 printer offline error. The users need to update their printer drivers from time to time to operate the printing process smoothly.

Reason 4: Hardware and Software

The hardware or software issues can cause a communication gap between the devices and the HP printer. This results in a pending printing queue due to which the printer is not able to receive the commands properly and therefore, the HP envy 7800 goes offline.

Reason 5: Network

The printer and the device can be connected through wires or have a wireless connection. The device and printer should be connected through an established network.

The range of the network shall cover both the printer and the device in order to function properly.

How to bring HP Envy 7800 Offline to Online

The process to bring your offline printer back online can be quite simple if the users follow the step-by-step process. These simple steps can also be performed by users from a non-tech background to bring the printers online.

We have mentioned some simple solutions that can be implemented by the users to resolve the HP Envy 7800 offline issue:

Method 1: Manually Set the Printer Online

The users can manually set their HP printer online by the below-mentioned steps:

• In the bottom left corner of the device screen go to the Start Menu.
• Open the Control Panel window and select the Devices and Printer option.
• Right-click your HP envy 7800 printer and choose the “See what’s printing” option.
• Choose the Printer option from the opening window in the menu bar at the top.
• Finally, from the appearing drop-down menu choose the “Use Printer Online” option.

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Therefore, you are ready to restart your printing. Print something to confirm whether the HP Envy 7800 offline issue is resolved or not.

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Method 2: Reset the HP Envy 7800 Printer

If the above-mentioned steps are not able to resolve the issue then the users can try implementing the below-mentioned steps:

• Initially start by turning off your HP printer.
• Disconnect and remove all the wires and cords from the printer and the rear outlet including the power cord.
• Wait for a few seconds and let the printer rest for a while.
• Further, connect all the wires and the cords again to the printer and the wall outlet again.
• Switch on the printer and once the printer turns on, the users can try printing something to test whether the HP
• Envy photo 7800 series offline error is solved or not.

Method 3: Troubleshoot the USB Connection

The users can try performing these troubleshooting steps to bring back their HP Envy 7800 printer Offline to online:

• Firstly turn off your device and the printer and disconnect the USB cables from the printer.
• Now, make sure that the cable is not damaged from anywhere. If damaged, the users shall replace the cable with a new cable.
• Further, check the length of the cable. If the cable measures 3m or more then the users need to cut the length of the cable shorter.
• Inspect whether the port of the USB is 2.0 or higher. In case of USB hub usage, the cable shall be disconnected from the hub and directly connected to the printer.
• It should be ensured that the cable is properly connected to both the ports.
• Switch on the device and the printer and wait till the start-up process is completed.
• Now, try printing something to ensure that the HP 7800 printer offline error is resolved.

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Method 4: Set the Printer as the Default Printer

We have mentioned the setup process for both windows 10 and windows 7,8 users. The users can implement the process and bring back their printer online:

For Windows 10

• In your Windows, 10 system search for devices and from the list of options select the Printers and Scanners option.
• From the appearing window, see if the “Let Windows manage my default printer option. If the box is checked then uncheck it.
• A list of printers will be displayed on the screen.
• Select your printer, HP Envy 7800 in this case, and press the manage option.
• In case multiple devices are displayed on the screen, then the users shall select the name that is left idle and now select manage.
• Now, set your HP Envy 7800 printer as the default printer under the manage option.
• Print something to ensure that the offline error is resolved or not.

For Windows 7,8

• Search for Devices and Printers in the start menu.
• Right-click your HP Envy 7800 printer from the list of appearing printers.
• Select the “Set as Default Printer” option from the given options.
• Try printing something to ensure that the offline printer has turned online.
• If the HP Envy 7800 offline error still persists then the users can try the other troubleshooting solutions.

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Method 5: Run HP Print and Scan Doctor

The HP Print and Scan Doctor is a troubleshooter for the HP printer to detect the error and solve the error. They can use the troubleshooter in the following manner:

• Browse the official site of HP and download the HP Print and Scan Doctor.
• From your browser’s downloads bar, open the HPPS.exe file.
• Once the HP print and scan doctor opens, press the start option and choose your HP printer.
• In case your HP Envy 7800 does not appear in the list, turn it off and press the retry button.
• In case of any connection issue, follow the on-screen instructions and try fixing the error.
• If the app displays to update the HP Printer Driver option then press Yes.
• Similarly in this case, if you see the option of setting the printer as the default printer then select the yes button to proceed.
• In this manner, the root cause behind the error is displayed on the screen and the users can fix the error to bring back their printer to online status.

Method 6: Pending Printing Queue

The printer will show the HP Envy Photo 7800 offline error if there is already a pending printing queue. The users need to remove all the pending printing jobs to clear the traffic so that the printer can receive the fresh printing commands.

To remove the pending printing jobs, the users can implement the following steps:

• On the bottom left corner of your screen, go to the start menu.
• Navigate to the Control Panel and click the Devices and Printers option.
• Right-click your printer and choose the “See what’s printing” option.
• Now, right-click the jobs and Cancel any pending printing jobs present there.
• Also, choose the “Use Printer Online” option along with removing the printing jobs.
• If after removing the jobs, the stubborn printing jobs still persists, then the users can try turning off the printer and the device.
• Now start your device and printer again and try printing something to ensure that the HP Envy 7800 offline error is resolved.

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Method 7: HP Printer Driver

The users need to remove the outdated and corrupted printer drivers and reinstall the updated version of the HP printer driver for the smooth functioning of the printer. We have listed both the steps for removing the printer driver and reinstalling it on your device.

Remove Outdated Printer Driver

The users must ensure that the windows are used by them as the admin and if not then they can sign as an admin.

The following steps will help you remove the old printer driver:

• Open the start menu and enter CMD to search.
• When the command prompt window opens up, then enter the “printui /s /t2” text in the exact same manner including the spaces to open up the Print Server Properties Window.
• Now, for the printer in the question remove the Driver and Package.
• Add your HP Envy 7800 printer again by selecting the “Add a printer” option in the Devices and printers.
• The printer will be reflected online and you can resume printing.

Reinstalling HP Printer Driver

The users can implement the following steps to reinstall the printer driver:

• Go to the “Settings” and navigate to the printer’s option and choose your printer.
• Right-Click on the HP Envy 7800 printer and select properties.
• Inspect for the driver button under the General or Details category.
• Choose the driver again.
• Download the HP printer driver from the official site HP.
• Reinstall the printer driver.
• Go back and select the HP printer under the Printers in the system settings.
• Now, delete the printer from the menu and reinstall it again with the Add Printer option.

The printers shall install the latest HP printer driver from the official website.

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HP Envy Photo 7800 Troubleshooting Steps

If the above steps are not capable of resolving the offline error and the HP 7800 printer offline error still persists then the users can try fixing the error by these troubleshooting steps mentioned below:

• The users must ensure that the printer tray has enough sheets to proceed to print. The sheets shall be of a suitable size that fits in the tray properly.
• The shall be no paper jam or no paper shall be stuck in the printing tray that causes the printer to go offline.
• In case of a paper jam if possible the users can remove the paper from the printing tray.
• The printer ink or toner shall be replaced with a new one if they seem empty or are about to finish.
• In case of any pending printing jobs, the users can go to the devices and printer and access the see what’s printing option to cancel all the pending jobs.
• Now, we hope that the HP Envy 7800 Offline issue is resolved and you can resume printing anything.

Conclusion

In the article “Fix HP Envy 7800 Offline Error” we have listed the various causes that can let your printer go offline. We have also mentioned the numerous solutions and the troubleshooting steps to bring back your offline printer online.

We hope this article would have helped you to bring the HP Envy 7800 offline printer back and online and your offline error has been resolved.

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