Have you noticed that your printer has gone down for no apparent reason? If it stops responding unexpectedly, do not immediately send it to a repair shop; the remedy to this kind of issue is rather easy. canon ts6420 offline state solve now.
It’s something you can perform alone, even if you lack any technical ability.
And don’t worry if you’re not sure how to do it; we’ve created a full tutorial to assist you. Let’s begin by defining what this issue is and why it occurs.
Why is my canon ts6420 offline state reporting that it is offline?
While printing, the PC or computer “believes” that the printer is offline, despite the fact that it is connected and ready to print. This issue often develops as a result of a communication mistake between your device and printer. However, it is possible that the issue is due to an erroneous cable connection or a paper clog.
A printer that is not connected to the network may potentially indicate an internal printer or computer configuration problem. It varies depending on the printer and whether you print from a Windows PC or a Mac device. Let’s have a look at all of the various options for when your printer is not responding or is down.
How to Troubleshoot an Offline Printer: Basic Steps
Your printer may be offline and unresponsive simply because you neglected to switch it on, disengage sleep mode, or check that the printer’s cord is correctly connected. To resolve an offline printer issue directly from your printer device, follow these three simple actions.
Step 1: Verify that your printer is operational.
- If your printer is not switched on or is unable to communicate, it is offline. Check to see whether it is ready for printing and if it is compatible with another device.
- Verify that the printer is not switched off or in sleep mode. To turn it back on or to wake it up, press the Power button.
- Ascertain that the input tray contains paper and that the right ink or toner cartridges are utilised. A Canon Pixma MG3620, printer example, may become inoperable if the PG-240 and CL-241 ink cartridges are not used.
- There should be no error warnings or flashing lights on the printer’s control panel.
- Restart your printer and print a test page to see whether the issue has been addressed.
Step 2: Verify that your printer is connected correctly.
- Ascertain that both ends of the printer’s USB or Ethernet cable are firmly connected. Utilize a different USB or Ethernet cable to determine whether your present cord is faulty. If the other cord works, it indicates that you were using a defective cord.
- Ensure that wireless printers are linked to your Wi-Fi network. Assume your printer works flawlessly with your computer or PC through a cable connection. In such an instance, it indicates a problem with your network connection. If you’re unfamiliar with how to configure a wireless printer, see our tutorial “How to Configure a Wireless Printer on Windows & Mac.”
Step 3: Restart the printer
- To fully switch off your printer, press the power button and unhook the power connection.
- Wait 30 seconds before reconnecting the cable and powering up the printer.
- Conduct a test print to ensure that the printer is operating normally this time.